 How to Use PALS
PALS (Peoples Automated Line System) is now available.
PALS is a computerized voice response system that provides you with nearly every service as a credit union teller. With PALS and a touchtone phone, your accounts are availableto you 24 hours a day, 365 days a year.
Before you call PALS, you will need to know:
- Your account number and account types. You can find these on your statement.
- Your Personal Identification Number (PIN). The first time you access PALS you will be instructed on how to select your PIN.
Getting started
Dial 1-877-478-3663 from any touchtone phone. You will hear the PALS greeting.
Press 1 to use the Voice Response System.
To use the Voice Response System (PALS)
For inquires - Press 1
- Specific account information
- Account balances
- Cleared checks, deposits, or withdrawal information
- Interest/Dividend information
- Loan information
- Payroll information
- Check current rates
- Tax information
To transfer funds - Press 2
Other Services - Press 3
- Change your password
- Estimate a loan payment
- Request copies
- Report lost or stolen Debit Card
- Report lost or stolen Credit card
Joint member inquires - Press 4
Account balances - Press 5
Cleared checks, deposits or withdrawal information Press 6
Withdraw Funds - Press 8
PRESS * at any time to exit or end call.
(Six electronic tranactions per month limit)
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